FAQ’s

FAQs

Can’t find the info you need below?
Get in touch, we’d love to help!

Please see our opening hours here.

We are located in The Peacocks Shopping Centre, Woking, GU21 6GD.

Yes, within reason! It is the customer’s responsibility to ensure that their containers are fit for purpose. Please see our Refilling Best Practise page for more guidance. We love seeing all the different types of containers our customers bring to refill, but we retain the right to refuse a container if we think it is unsuitable or dangerous – please use your common sense!

No! Part of the joy of refilling is that you can buy as much or as little as you need. We price all of our refills by weight (rather than volume) so you don’t need to completely fill a container or bottle. You are welcome to buy a tiny bit to try or an enormous bag/sack/bottle full if you want to stock up!

Not to worry – we have paper bags available for 5p each which are suitable for food refills and household powders. We also have a range of bottles, jars and bags available to buy in store.

Yes! We have a range of storage available to buy on our website and in-store. These are high quality bottles, jars and bags designed to be refilled and reused over and over again.

We charge all our refillable products by weight because it’s the easiest and most accurate way to measure what’s in your containers. It also means you can buy as much or as little as you like (and don’t, for example have to fill a whole bottle if you were charging by volume). For most of our liquid refills, 100g is about equivalent to 100ml (give or take a few grams) which can be helpful for working out what 100g of liquid looks like!

We provide product labels for most of our household, skincare and toiletry refills. If you’re refilling in store you can help yourself to the labels you need as you refill. If you’re ordering refills online and need spare labels for your own bottles, just leave us a note at checkout. We do not charge for product labels.

Yes it is – accessibility is important to us and we have wide aisles with plenty of room to maneuver. We are aware that some refill dispensers may be too high for our customers in wheelchairs or mobility scooters to reach, but our team are always on hand to help so please do ask. We value your feedback on improving the accessibility of our store.

We ship all our products other than refills across the UK. You can see our full shipping & returns policy here. Refills are only available for local delivery (see details below).

We reuse as many packaging materials as possible from the deliveries we receive; all orders are packaged plastic-free using paper tape and reused boxes wherever possible.

We can only deliver refills to homes in our Local Delivery Zone, which covers postcodes GU21, GU22, GU23 & GU24. Household and toiletry refills are ordered and delivered in our own returnable Bare + Fair bottles (1 Litre or 5 Litre sizes), while food and household powders are delivered in home compostable paper bags (non-returnable).

When you are finished with our returnable bottles, please give them a quick rinse out and return them to us to reuse over and over again! You can return empty Bare + Fair bottles to us either by dropping them into our store, or leaving them out for collection next time you get a home delivery from us.

Local Delivery Zone (postcodes GU22, GU23, GU24 & GU24) – £3.25, or FREE for orders over £45.
UK Shipping – is charged by weight from £3.99, or FREE for orders over £45. Please see a more detailed breakdown here.

Please give your Bare + Fair refill bottles a quick rinse out before returning them to us – we then hand rinse them to remove any product residues, and sterilise them before refilling with the same product. For more info on how we keep refilling safe and hygienic for everyone, please see our Refilling Best Practise page.

– Empty Bare + Fair refill bottles (5 Litre & 1 Litre sizes)
– Used LiveCoco & Brushd toothbrush heads, Puremess tins, FitPit jars, Heavenly Organics jars, Earthy Nails bottles, which we return to these suppliers to be reused/recycled.
– The box or bag we made your delivery in so we can reuse it.

After much research and consideration we came to the conclusion that in the long-term and in our business context recyclable plastic bottles have a lower environmental impact than glass bottles:
– They are easy to clean and sterilise which minimises our water and energy usage.
– They don’t break (like glass) which avoids unnecessary waste.
– As a family with young children, we wanted to use as safe a bottle as possible; our plastic bottles don’t break, and can be fitted with child safety caps.
– Our labels adhere very well to them, minimising waste/usage of plastic labels.
– Our research showed that long-term (taking into account production, durability, transportation and recycling at end of life), reusable plastics have a much lower carbon footprint than glass.